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Communio will send the resident an invoice for any damage. If the resident does not pay, Communio will send the resident to a third-party collection agency. You, the property owner, will need to cover the cost of damages above the security deposit to get all work completed.

We will list your property while occupied as coming soon. We will on rare occasions show the property while the resident is still occupying the residence.

The most common damages that residents are responsible for include cleaning, carpet cleaning, & painting. Landlords cannot charge a resident for normal wear & tear. If you are unsure about the difference, please reach out and a team member will gladly assist you!

We will list your property online when occupied as coming soon. We will be in constant contact with the current resident to make sure move out is done correctly and efficiently. Our property managers will do the move out inspection to get an idea of what is needed to get the space ready for the next tenant.

Each time a resident moves out and prior to a new resident moving in, all exterior locks are changed. This will reduce your liability and will give the resident peace of mind.

Communio has strict qualifications that all tenants must qualify for in order to rent. Please contact us for more information about our rental guidelines.

We will notify you by email when a lease has been fully executed. You will also be able to monitor your properties with our online owner portal.

Turnover expenses will be paid directly from the property's operating account. If needed, the resident's security deposit will be applied towards the property's operating account for reimbursement of resident-responsible charges.

No. The security deposit covers any damages caused by the resident and their guests and to pay any outstanding administrative fees. The security deposit is processed by Communio according to State Law.

The standard Communio procedure is the resident must give 30 days notice, the procedure may change depending upon state law or leases signed prior to Communio management. If they do not give appropriate notice, they are rent responsible for the amount of time stated in the lease.

Absolutely, Communio abides by the National Fair Housing Act, the Fair Credit Act, and follows the same screening and application process for all properties and applicants.

A resident can put down a deposit to hold a property up to two weeks. If a resident would like to hold the property greater than two weeks, we will contact the owner for approval.

Yes. Residents must provide a copy of their renter's insurance before Communio will give the resident access to the property.

Yes, Communio has complete ownership over application approvals. As a Communio client, you do not have to worry about reviewing and screening applications. Communio performs all of the heavy lifting for you. Communio abides by the federal Fair Housing Act when selecting applicants. By leaving the entire application process in our hands, it allows us to shield you from potential fair housing claims or lawsuits.

The Fair Credit Act prevents us from divulging personal information about any applicant, so we're unfortunately unable to provide you this information.

Communio will hold the security deposit for the duration of the lease.

When you log into your owner portal, you will see a statements tab. There you will see your monthly statements that show the previous months collected rent payments.

Yes, it is your decision to allow pets at your property. We do though recommend that you allow pets as majority of renters own a pet. Pet friendly rentals also lease significantly faster than ones that do not allow pets.

We begin the renewal process 60 days prior to the lease expiration. We will keep you notified via email or phone of the status.

Please have them contact us to assist them with any maintenance or rent assistance. For liability reasons, we ask that owners cut all communications with the residents of their property.

We send out payments on the 15th of every month for rent collected in the first 10 days.

Communio pays via wire or check. If you prefer to be paid by check, your payment will be sent out on the 15th.

On the 1st of every month, you will receive an owner's statement which breaks down all of the rent income and expenses incurred from the previous month.

On the left side of the owners portal, there's a transaction tab. In that tab, click "Make a Contribution" and follow the steps.

Reserve funds are industry standard and allow Communio to operate your property more efficiently. Reserve funds are used if any expenses are incurred after we've distributed rent.

We generally require a minimum of $500 but can vary on the size of the property.

We will contact you to discuss all of the options available. Communio works with you to figure out the best solution.

The most efficient way of communication is by emailing us at info@communioproperties.com. If it's an emergency, you can reach us via phone.

Canceling any applicable recurring and contract services (e.g. lawn care, snowplow, common area maintenance, pool service, etc.), stopping mortgage, taxes, insurance, HOA payments, notifying residents of the upcoming transition, discontinuing marketing efforts on vacant properties, sending property and resident documents, coordinating the handoff of keys, requesting final invoicing, completing any turn already in process, and sending the security deposit to owner for resident move-out processing.

Turning on utilities and updating the mailing address for bills, establishing applicable recurring services, notifying housing authority of management change, setting up new payment method for mortgage/taxes/insurance/HOA, updating contact information with HOA, sending out communication to residents with new PM contact information, and processing statement of security deposit for the resident.

Communio held security deposits will be transferred from the trust account to the operating account. The property owner will then be responsible for sending resident security deposit to the new Property Manager.

Potentially, yes. While our goal is to wrap everything up before distributing funds 30-45 days after cessation of management, certain situations may require further attention from the owner. If Communio receives any invoices for which the owner is responsible up to 60 days after the last day of management, Communio will forward them to the owner. If there are not enough funds to cover all final invoices, Communio will send notifications to the owner requesting reimbursement.